Terms & Conditions

1. Introduction and acceptance

These Terms & Conditions ("Terms") govern your access to and use of the YeboWork website, mobile site and applications at https://yebowork.co.za and related services (together, the "Platform"). The Platform is operated by Yebowork (Pty) Ltd, trading as YeboWork, registration number 2023/636663/07, a company incorporated in South Africa with its registered office at 9 McAdam Street, Newton Park, Port Elizabeth, Eastern Cape (the "Company", "we", "us").

By creating an account, accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy and any other rules or policies we publish. If you do not agree, do not use the Platform. These Terms are entered into electronically and are binding in terms of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

Please read the clauses in bold. Clauses that limit our liability, place risk or responsibilities on you, or that you should be aware of under the Consumer Protection Act 68 of 2008 ("CPA") and ECTA, are highlighted in bold for your attention.

2. Definitions

• "Buyer" / "User": any person who uses the Platform to find, request, book or pay for services.
• "Service Provider" / "Seller": any person or business who lists, offers or provides services via the Platform.
• "Services": the marketplace, discovery, booking, quoting, job-posting, messaging, credits, advertising and related functionality we make available.
• "Credits": the Platform's internal prepaid currency (see clause 9).
• "Content": any information, text, images, listings, reviews or material on or submitted to the Platform.

3. Nature of the Platform — we are an intermediary only

YeboWork is a technology platform that connects Buyers and Service Providers. We are NOT a party to any agreement for services between a Buyer and a Service Provider, we do not provide the underlying services ourselves, and we are not the employer, agent, partner or representative of any Service Provider. Service Providers are independent contractors who market and provide their own services. The contract for any service is concluded directly between the Buyer and the Service Provider.

We do not guarantee, warrant or make any representation about the reliability, quality, legality, safety or suitability of any Service Provider, Buyer, listing, service or Content. Any "Verified" or similar badge indicates only that certain checks (e.g. identity verification via a third-party provider) were performed at a point in time, and is not a guarantee of a person's conduct, competence or trustworthiness. You must exercise your own judgement, caution and due diligence when dealing with other users, exactly as you would with any person you do not know.

4. Eligibility

You must be at least 18 years old and have full legal capacity to contract. By using the Platform you warrant that you meet these requirements, that the information you provide is true and complete, and that you will keep it up to date. Each person may hold one account; you may not transfer your account or let others use it.

5. Accounts and security

One account can act as a Buyer and, after opting in ("Become a Seller"), also as a Service Provider. You are responsible for keeping your login credentials secure and for all activity under your account.

We may rely on any action taken through your account as authorised by you. We are not liable for loss arising from unauthorised use of your account, and you must reimburse us for any loss we suffer as a result of such unauthorised use, to the extent permitted by law.

6. Service Providers

Service Providers are independent contractors and are solely responsible for: the services they provide; the accuracy of their listings and pricing; holding all licences, qualifications, permits and insurance required by law for their services (including for regulated trades); and their own tax, statutory and regulatory compliance. Nothing in these Terms creates an employment, agency or partnership relationship between the Company and any Service Provider.

Where a service is regulated, the Service Provider must hold and, if required, display the relevant qualification. A "Qualified" or "Verified" badge does not transfer any responsibility or liability to the Company.

7. Buyers, conduct and safety

You engage Service Providers at your own risk. You are responsible for taking all reasonable safety and security precautions when dealing with, admitting to your premises, or transacting with, any other user. Contact details are generally shared in-app only after an engagement is accepted. You must satisfy yourself as to a Service Provider's suitability before hiring.

8. Bookings, quotes and posted jobs

The Platform lets Buyers book a Service Provider's advertised availability, request quotes, or post a public job for Service Providers to quote on. When a Buyer accepts a booking or quote, a service agreement is formed directly between the Buyer and the Service Provider. The Company is not a party to it and is not responsible for its performance, cancellation, quality, payment or any dispute arising from it.

Cancellation, rescheduling and no-show rules shown in the Platform apply between the parties. Any lead fee or Credit charged for using the Platform is a fee for the Platform service and is separate from the price of the underlying service.

9. Credits and wallet

Credits are the Platform's prepaid internal currency. One Credit has a fixed value of R2.00. There are two types: (a) Purchased Credits, which are bought with money and, in line with section 63 of the CPA, do not expire; and (b) Promotional Credits, which are granted free and expire 30 days after issue. When you spend Credits, Promotional Credits are used first (soonest-expiry first), then Purchased Credits.

Credits are not money, are not a deposit, cannot be exchanged for or withdrawn as cash, and are non-refundable except where required by law. Credits are used for Platform features such as lead fees, specialty unlocks, premium features, marketing packages and advertising, at the prices published on the Platform (which we may change). We may, at our discretion and as a goodwill/dispute tool, adjust a wallet or reverse a transaction.

Identity verification and the safety photo

Verification is performed by our third-party provider, Smile ID. If you verify, you consent to Smile ID processing your selfie (a biometric image) and ID or passport details, and — for business verification — your company registration details. You agree that, once a job is accepted, your verification selfie may be shown to the counterparty of that job so both parties can confirm each other's identity for safety; it is not shown publicly or before an engagement is accepted. Because our provider charges us for each completed check, verification is paid per attempt in Credits and is non-refundable once a check has been processed, whether it passes or fails; a check that is abandoned before submission or cannot be processed is not charged.

10. Payments to the Company

Purchases of Credits, marketing packages, premium features and advertising are payments to the Company and are processed through a third-party payment gateway. We do not store your card or banking details. Prices are shown before you pay. If we become VAT-registered, tax invoices will reflect VAT. A receipt/invoice is available from your account.

11. Buyer-to-Seller payments and service fee (where offered)

Where the Platform offers in-app payment for a service, the Buyer pays the Service Provider's agreed price plus a service fee of 6% of the price plus a fixed R5.00, displayed separately before payment. The Service Provider is paid the agreed price; the fee covers gateway costs and the Platform. Using in-app payment is optional — Buyers and Service Providers may agree to transact directly off-platform, in which case the Company is not involved in, and not responsible for, that payment.

For on-platform payments, the payment provider splits the transaction at the point of payment: the Service Provider is paid their agreed price directly, and the Company retains its service fee. The Company does not hold funds on behalf of Buyers or Service Providers and is not a bank or financial services provider. The percentage and fixed fee are configurable and shown at checkout.

12. Advertising

Advertisers may book advertising space on the Platform, paid in Credits, subject to availability and to our approval. Advertisers warrant that they own or are licensed to use all creative and that it is lawful, accurate and not misleading. We may reject, remove or refuse any advertisement (including competitor, adult, illegal or misleading content) at our discretion; where an advertisement is rejected, the Credits paid are refunded. We do not guarantee any level of impressions, clicks, leads or results.

13. Premium features

Boosts, featured listings, highlight/urgent tags, profile links and badges are paid in Credits and are subject to availability (including limited concurrent slots). They improve visibility only and do not guarantee leads, bookings, income or results.

14. Reviews and user Content

You are responsible for Content you submit and warrant it is lawful, accurate, not defamatory, and does not infringe any rights. You grant the Company a non-exclusive, royalty-free, worldwide licence to host, use, display and distribute your Content for operating and promoting the Platform. We may moderate, edit or remove Content and may suspend accounts for breaches. Reviews reflect the views of users, not the Company.

15. Prohibited conduct

You may not use the Platform unlawfully or to: send unlawful, fraudulent, infringing, obscene or harmful material; harass, defraud or endanger any person; spam, scrape, reverse-engineer, copy, frame or build a competing product; interfere with or attack the Platform or its security; or misrepresent your identity.

You may not use the Platform to circumvent fees through deceptive means.

16. Intellectual property

The Platform, its software, design, trade marks and content (excluding user Content) are owned by or licensed to the Company. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. All other rights are reserved.

17. Privacy, POPIA and PAIA

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our Privacy Policy, which forms part of these Terms. By using the Platform you consent to such processing, including sharing with service providers who help us operate (e.g. hosting, payment, email, mapping, SMS and identity-verification providers), some of whom may process information outside South Africa under appropriate safeguards. Our PAIA Manual explains how to request access to information. Sensitive data such as identity documents is protected and access-controlled; we do not store banking details.

18. Disclaimers

The Platform and Services are provided "as is" and "as available". To the maximum extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free or secure, or that any Service Provider, Buyer, listing or service will meet your expectations. We are not responsible for the acts, omissions, conduct, quality, safety, timing or legality of any user or of any service arranged through the Platform.

19. Limitation of liability

To the maximum extent permitted by law (including the CPA and ECTA), the Company, its directors, employees, affiliates and licensors are not liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, data, goodwill, injury, death or damage to person or property, arising from or in connection with your use of the Platform, any dealings with other users, or any service arranged through the Platform.

To the extent we are found liable, our total aggregate liability is limited to the greater of the fees you paid to the Company in the three (3) months before the event giving rise to the claim, or R1,000.

Nothing in these Terms excludes any liability that cannot lawfully be excluded, or limits your rights that cannot lawfully be limited, under the CPA or other applicable law.

20. Indemnity

You indemnify and hold the Company harmless against all claims, losses, damages, fines and costs (including reasonable legal costs) arising from your use of the Platform, your breach of these Terms or any law, your Content, or any dispute between you and another user.

21. Your statutory rights (CPA and ECTA)

Nothing in these Terms limits any right you have under the CPA or ECTA that cannot be excluded. Where ECTA's cooling-off right applies to an electronic transaction with the Company, you may cancel within the period allowed by law; this does not apply to services already begun with your consent or to items exempted by law. Statutory consumer protections in respect of services rendered are owed by the relevant Service Provider, who is the supplier of those services.

22. Suspension and termination

We may suspend, restrict, ban or terminate your account or access at any time, with or without notice, if you breach these Terms or any law, or to protect the Platform or other users. Banned users are notified in-app. You may stop using the Platform at any time. Clauses that by their nature should survive termination (including 9, 14, 16, 18, 19, 20, 24) survive.

23. Complaints and dispute resolution

Please first contact us at support@yebowork.com so we can try to resolve any complaint. If a dispute is not resolved, the parties will attempt to resolve it in good faith; failing which it may be referred to the appropriate South African forum, including (where applicable) the National Consumer Commission / Consumer Tribunal, the Information Regulator (for POPIA/PAIA matters), the Small Claims Court, or arbitration/court as permitted by law. Disputes about a service are between the Buyer and the Service Provider.

24. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts.

25. Changes to these Terms

We may amend these Terms or our prices from time to time by posting an updated version. Where required, we will give reasonable notice (and at least one month's notice of price increases affecting recurring charges, if any). Continued use after changes means you accept them.

26. General

If any clause is unenforceable, the rest remain in force. These Terms (with the Privacy Policy and PAIA Manual) are the whole agreement between you and the Company about the Platform. We may cede or assign our rights; you may not without our consent. Our failure to enforce a term is not a waiver. Notices to us: admin@yebowork.com; to you: the contact details on your account.

27. Contact

Yebowork (Pty) Ltd t/a YeboWork · 9 McAdam Street, Newton Park, Port Elizabeth, Eastern Cape · support@yebowork.com (support) · admin@yebowork.com (legal & PAIA) · https://yebowork.co.za