1. Definitions and abbreviations
"PAIA" – Promotion of Access to Information Act 2 of 2000 (as amended); "POPIA" – Protection of Personal Information Act 4 of 2013; "the Company" – Yebowork (Pty) Ltd t/a YeboWork; "IO" – Information Officer; "DIO" – Deputy Information Officer; "Regulator" – the Information Regulator (South Africa); "the Republic" – Republic of South Africa.
2. Purpose of this Manual
This Manual is compiled in terms of section 51 of PAIA and helps the public understand the records held by the Company, how to request access to them, and how the Company processes personal information under POPIA. It reflects the current YeboWork platform (a two-sided online services marketplace operating at https://yebowork.co.za).
3. Company and contact details
Company: Yebowork (Pty) Ltd t/a YeboWork · Registration number: 2023/636663/07 · Registered/Head office: 9 McAdam Street, Newton Park, Port Elizabeth (Gqeberha), Eastern Cape, 6045 · Phone: +27 72 785 8725.
Information Officer: Ettienne Gerwel · Email: admin@yebowork.com. Deputy Information Officer: Edwin Bezuidenhout · Email: admin@yebowork.com. General access-to-information contact: admin@yebowork.com.
Directors designated in terms of section 17(1) of PAIA: Edwin Bezuidenhout, Ettienne Gerwel and Gideon Smith.
4. The PAIA Guide
The Guide on how to use PAIA is available from the Information Regulator: The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001, website https://inforegulator.org.za, email PAIAComplaints@inforegulator.org.za. It is available in each official language and on request.
5. Records available without a formal request
The following are available without a PAIA request: information on the public website (services, categories, pricing/credits information, how-it-works, published seller profiles), these Terms & Conditions, the Privacy Policy, this PAIA Manual, and information the Company is required by other law to make available.
6. Records available under other legislation
Records held/made available under other laws include: Companies Act (statutory records); Income Tax Act / VAT Act (financial and tax records); Basic Conditions of Employment / Labour Relations / related Acts (employee records, if any); POPIA (personal information); ECTA (electronic transaction records); Consumer Protection Act (consumer records).
7. Subjects and categories of records held
- Company & governance: incorporation, registers, resolutions, contracts, insurance, licences.
- Users: buyer and service-provider accounts, profiles, listings, specialties, service areas, availability, verification/qualification records.
- Transactions: bookings, quotes, posted jobs, orders, reviews, messages/conversations.
- Financial: credit purchases and ledger, marketing packages, premium features, advertising bookings, invoices, payment-gateway references (no card/banking data stored).
- Operational: support/complaints, moderation, audit logs, marketing and analytics records.
8. Processing of personal information (POPIA)
8.1 Purpose
To create and manage accounts; operate the marketplace (discovery, bookings, quotes, jobs, messaging); process Credit purchases and payments; verify identity where required; prevent fraud/abuse; provide support; send transactional and (with consent) marketing communications; and comply with law.
8.2 Categories of data subjects and information
Data subjects: buyers, service providers, advertisers, website visitors and (if any) employees/contractors. Information: identifying and contact details (name, email, mobile, ID number where verification applies), location/address (service areas and, for jobs, a location — exact addresses shared only after an engagement is accepted), profile and listing content, transaction and Credit records, communications, device/usage data, and payment references (the Company does not store card or bank-account numbers).
8.3 Recipients / operators
Personal information may be shared with operators and third parties that help us run the Platform, under appropriate agreements, including: hosting/database/authentication/storage (Supabase); email delivery (Resend); maps/location (Mapbox); SMS delivery; identity verification (SmileID, when enabled); and payment gateway(s) (PayFast and Paystack). Information may also be disclosed where required by law or to protect rights and safety.
8.4 Trans-border flows
Some operators may process information outside the Republic. Where this occurs, the Company takes reasonable steps (including contractual safeguards) to ensure a comparable level of protection as required by POPIA.
8.5 Security safeguards
The Company applies technical and organisational measures including database Row-Level Security, restricted role-based access, encryption in transit (HTTPS) and for sensitive data, no storage of banking details, access logging, and server-side controls for sensitive operations, to protect the confidentiality, integrity and availability of personal information.
9. How to request access to a record
A requester must complete the prescribed PAIA request form and submit it to the Information Officer at admin@yebowork.com (9 McAdam Street, Newton Park, Port Elizabeth, Eastern Cape), pay any prescribed fee, and provide sufficient detail to identify the record and the requester (and, for a personal requester, proof of identity). The Company will respond within the periods prescribed by PAIA. Where a request relates to your own personal information under POPIA, contact the Information Officer.
10. Availability and updating of this Manual
This Manual is available on https://yebowork.co.za, at the Company's office on request, and to the Information Regulator. It will be reviewed and updated as necessary. Last updated: 16 July 2026.